Refund Policy

Transparent and equitable refund terms for your comfort

Overview

At CentralKnowledgePortal, we recognize that plans may change, and are committed to offering clear and fair guidelines for refunds. This document details the conditions that allow for refund requests on yacht rental services.

Examine this policy thoroughly before booking your trip. By reserving a yacht with CentralKnowledgePortal, you accept and consent to these terms for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund aside from service charges

Processing Time: 5-7 working days

Processing Fee: €50 for credit card payments

Conditions: Must be formally requested through email or call

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Time: 7-10 working days

Processing Fee: €25 deducted from the refund amount

Conditions: A valid reason is needed; subject to administrative fees

Less than 24 Hours Before Charter

No Refund

Eligible for: Refund is not available

Exception: Consideration may be given in emergency situations

Alternative: Company may provide credit for a future charter depending on the situation

Conditions: Proof is necessary for emergency scenarios

Cancellation Policies Due to Weather

Our Commitment to Weather Safety

Ensuring safety is our foremost concern. In the event that our certified skipper determines that weather conditions are not conducive for safe charter activities, we provide several adaptable alternatives:

  • Complete Refund: Receive a full refund if changing the date is not feasible
  • Schedule Adjustment: Transfer your booking to an upcoming available slot without paying extra fees
  • Credit for Future Charter: Obtain a voucher that remains valid for one year from the date of the original booking

Procedure for Weather Evaluation

The following criteria are considered in our weather evaluation:

  • Evaluation of wind strength and trajectory
  • Examination of wave levels and oceanic conditions
  • Forecasts of visibility and precipitation levels
  • Notifications and cautions from the Coast Guard
  • Assessment of safety by the experienced captain

Time of Decision: Determinations regarding weather-related cancellations are made at least 4 hours before the planned departure time.

Refunds in Medical Emergencies

Critical Health Situations

Medical emergencies can arise unexpectedly, and we are sympathetic to such situations. The following instances may be eligible for exceptional refund consideration:

  • Unforeseen illness or accident necessitating hospital care
  • Bereavement of a close family member
  • Unscheduled military orders or imperative recall
  • Serving on a jury or being subpoenaed to court
  • Natural calamities that impede travel plans

Required Proof for Refunds

Comprehensive evidence is needed to process requests for emergency refunds, including:

  • Certification from a medical practitioner or hospital records
  • Mortal remains certificate, if relevant
  • Documented military directives
  • Official notice for court appearance or jury service
  • Government travel warnings or declarations of crisis

Refund Procedure: We manage to process emergency refunds in a timeframe of 3-5 business days once all necessary documentation has been submitted.

Operational Cancellations

Mechanical Issues

Should the assigned boat suffer mechanical failures that remain unresolved:

  • Alternative Vessel: Efforts will be made to arrange a similar replacement
  • Full Refund: Granted when no appropriate replacement is attainable
  • Partial Refund: Issued if the substitute vessel's cost differs
  • Compensation: Consideration for further compensation for the trouble may be given

Crew Unavailability

On the uncommon occasions of certified crew non-availability:

  • A replacement crew will be sought as a solution when feasible
  • Full reimbursement if the charter is unable to go ahead
  • Option to reschedule without incurring extra charges

Refund Processing

Payment Method

Reimbursements are processed back to the originally used payment method for reservation:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

€50 fee for cancellations executed over 72 hours beforehand

Bank Transfer Processing

€25 fee for all reimbursements via bank transfer

International Processing

Extra charges may be applicable for international operations

Charter Credits

When Credits Are Offered

Certain scenarios may present the option of charter credits as an alternative to reimbursements:

  • Late cancellation notices (fewer than 24 hours prior)
  • Cancellations due to weather conditions
  • Voluntary changes of schedule
  • Disturbances in operational activities

Credit Terms

  • Validity: 12 months from the date of issuance
  • Transferability: Credits cannot be transferred to other individuals
  • Value: Equates to the complete value of the charter (exempt from processing charges)
  • Usage: Appliable towards any open charter bookings
  • Expiration: Credits must be utilized within 12 months without extension

Refund Policies for Partial Services

Service Disruptions

Should your chartered service be disrupted or cut short due to situations we are responsible for:

  • Proportional refund in accordance with the period not utilized
  • Voucher for a future charter of the same value
  • Additional complimentary services or enhancements

Interruptions Caused by Guests

If a charter is concluded prematurely due to the actions or safety infractions of a guest:

  • No reimbursement for the period not used
  • Complete payment is still required
  • Potential extra fees

Method for Resolving Disputes

If you find a refund decision unsatisfactory, you have the option to:

  • Ask for our management to re-evaluate
  • Supply additional proof or documents
  • Engage with consumer protection organizations
  • Use legal options within the bounds of the law

Procedure to Request a Refund

Step 1: Get in Touch

To initiate a refund, please contact us through:

Step 2: Supply Details

Ensure your refund request includes:

  • Confirmation code for the booking
  • Date and time scheduled for the charter
  • Cancellation's cause
  • Any relevant supporting materials (if needed)
  • Your preferred mode of refund

Step 3: Assessment and Implementation

We pledge to acknowledge receipt of your request in 24 hours, evaluate it in accordance with our policies within 48 hours, and proceed with processing the approved reimbursements within the designated periods.

Essential Details

  • All refund submissions must be in writing
  • Refunds are issued in €, independent of the original payment's currency
  • Obtaining travel insurance is highly advised
  • Policy is amendable with a 30-day advisory period
  • Refunds are inclusive of relevant taxes and laws

Details for Contact

For further inquiries on refunds or to proceed with a refund claim:

Refund Operations
CentralKnowledgePortal Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 4280
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Date of Last Update: July 17, 2025

We designed this refund policy to be clear and equitable. We encourage you to examine these terms thoroughly prior to making a booking and get in touch with us for any queries.